Last Updated: September 2, 2026

 

At Pure Divine, I want every order to arrive safely and for you to feel confident shopping with me. Please review the shipping and return information below before placing your order.

 

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Business days do not include weekends or holidays. During launches, promotions, or periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, I will do my best to keep you informed.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Shipping

 

Shipping rates and available delivery options will be displayed at checkout.

Estimated delivery dates are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of Pure Divine's control, including carrier delays, weather, or other disruptions.

If you experience an issue with your shipment, please contact me and I will do my best to help.

 

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you notice an error after placing your order, contact me as soon as possible. I will do my best to update the address if the order has not yet shipped, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Pure Divine is not responsible for packages delivered to an incorrect address provided by the customer.

 

Returns

Because skincare products are personal-use products, opened, used, or unsealed products cannot be returned for hygiene and safety reasons.

 

Unopened and unused products may be returned within 30  days of delivery. Products must be in their original condition and packaging.

Customers are responsible for return shipping costs unless the return is the result of an error by Pure Divine or the product arrived damaged.

 

Please contact me before sending a return so I can provide return instructions. Returns sent without prior contact may not be accepted.

 

Refunds

Once an eligible return has been received and inspected, I will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.

 

Original shipping charges are non-refundable unless the order arrived damaged, incorrect, or otherwise qualifies for reimbursement.

 

Damaged or Incorrect Orders

If your product arrives damaged, defective, or you receive the wrong item, please contact me within 7 days of delivery.

Include your order number, a description of the issue, and photographs of the product and packaging when applicable. I will review the situation and, when appropriate, arrange a replacement or refund.

 

Please do not discard damaged products or packaging until your request has been reviewed, as photographs or additional information may be needed.

 

Skin Reactions

Everyone's skin is different, and individual sensitivities can vary. I recommend reviewing the complete ingredient list and patch testing a new skincare product before regular use.

 

If irritation or an adverse reaction occurs, discontinue use.

A skin reaction does not automatically qualify a used or opened product for a return or refund. However, if you have a concern about your product, please contact me so I can review the situation with you.

 

Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, or the carrier when appropriate.

If you still cannot locate your package, please contact me and I will do my best to assist you with the next steps. Pure Divine cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

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Contact

For questions about shipping, returns, damaged products, or an order, please contact Pure Divine Cosmetics LLC
Website: www.puredivine.co
Email: info@puredivine.co

Please include your order number when contacting me about an existing order.